A highly focused operator with more than 10 years working in the public and private sectors holding senior positions with strong analytical and critical thinking skills to make sound decisions and problem-solve to drive long-term performance. Has success in designing customer-oriented programs and developing high-performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and company growth. Proven track record in creating scalable customer service operations infrastructures and leveraging interpersonal skills to nurture corporate relationships with customers. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. A firm believer in creating solutions to help the vulnerable.